All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
How can I pay for my order?
Where is my order?
Can I amend my order?
How can I be sure that my order was received?
What type of emails will I receive about my order?
You will receive the below emails once you have placed your order with us:
Order confirmation: This will confirm that we have received your order. You should receive this confirmation a few minutes after placing your order. All orders are subject to availability. If an item is unavailable after your order is placed, we will contact you and provide you with a refund for the unavailable item.
Shipping confirmation: This will be sent once your order has been dispatched from our warehouse. A tracking number will be included which you enable you to follow your order.
Order return and refund: If returning your order, as soon as it has been received and processed by our warehouse you will receive a notification confirming your refund.
Where do you deliver?
How do I track my order?
Can I change the shipping address once I have placed my order?
Where do we dispatch from?
How do I return?
For UK & international returns you will need to pay for your return, you can download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
What is your return policy?
Our purpose is to guarantee your full satisfaction. If, for any reason you are not satisfied with your order you may exercise your right to cancel your purchase and return the purchased products. Please inform us of your return request within 28 calendar days from the date on which you received your order - this can be done by contacting us through our contact form.
The cost of the return postage is at the customer’s expense. We recommend using a tracked service and please keep hold of your proof of postage until your refund has been processed. Please include with the return the completed return form and return to the below address:
When will I receive my refund?
Can I return items in store that I purchased online?
- Wash max 30°C on a gentle cycle
- Wash using a mild detergent – down wash detergent is recommended
- Wash inside out
- Do not soak
- Do not bleach
- Do not Iron
- Tumble dry at lowest temperature or hang dry away from direct heat source
- Remove detachable accessories before washing, including fur trim and belts
- Advisable to have fur professionally cleaned
- All styles with detachable linings, separate before washing
- Refer to care label before washing
How do I unsubscribe from the newsletter?
Where do I add my discount code?
When is my card charged?
How can I receive the latest news and product offers?
You can sign up to our newsletter through this link.Sign Up Newsletter.