Bosideng Product Warranty

Thank you for choosing Bosideng. Our products are designed to provide exceptional protection and performance in a wide range of weather conditions. We are committed to delivering high-quality garments and ensuring our customers have confidence in the durability and reliability of every Bosideng product.

This warranty outlines how Bosideng UK handles product warranty claims.

1. Warranty Coverage

Bosideng offers a 2-year warranty on products purchased through authorised Bosideng UK sales channels.

This warranty covers manufacturing defects in materials or workmanship that occur under normal use.

Examples of covered defects may include:

• Fabric tearing or fraying under normal use
• Faulty stitching or seam failure
• Zipper malfunction or breakage
• Excessive down leakage caused by seam failure
• Down clumping caused by defective filling

2. Warranty Resolution Timeline

The resolution available depends on the time elapsed since the original purchase date.

Within 30 days of purchase

If a product is confirmed to be faulty, Bosideng may offer:

• Repair
• Replacement
• Full refund

30 days – 12 months after purchase

If a product is confirmed to be faulty, Bosideng may offer:

• Repair
• Replacement

If the item cannot be repaired or replaced, an alternative resolution may be offered.

13 – 24 months after purchase

If a product is confirmed to be faulty, Bosideng will offer:

• Repair

If the item cannot be repaired, an exchange may be offered at 50% of the original purchase price.

All warranty outcomes are subject to inspection and approval.

3. Warranty Exclusions

This warranty does not cover damage caused by:

• Misuse or accidental damage
• Improper washing, drying, or garment care
• Normal wear and tear
• Fabric fading, stretching, or natural material degradation
• Unauthorised alterations or third-party repairs
• Products purchased from unauthorised sellers

Failure to follow garment care instructions may void the warranty.

4. Eligibility and Proof of Purchase

This warranty applies only to the original purchaser and requires valid proof of purchase.

Accepted proof of purchase includes:

• Original purchase receipt
• Online order confirmation
• Website transaction record
• Store purchase receipt

Without proof of purchase, Bosideng may not be able to process the warranty claim.

5. How to Make a Warranty Claim

Customers may submit a warranty claim either by email or by visiting our London flagship store.

All warranty claims are subject to inspection before a resolution is provided.

A. Submitting a Claim by Email

Please contact our Customer Service team at: warranty@bosidengfashion.com
When submitting a claim, please include:

• A description of the issue
• Clear photographs showing the defect
• Proof of purchase
• Your contact information

Our team will review the information and respond with the next steps.
In some cases, we may request the product to be returned for further inspection.

B. Visiting Our London Flagship Store

Customers may also bring the item to our London store for inspection.
Please bring:

• The product
• Proof of purchase

Our team will document the product condition and assess the warranty claim.
Some cases may require further inspection before a final resolution is provided.

6. Inspection Process

In certain cases, the product may need to be inspected by our team before a warranty decision can be made.

Customers may be asked to leave the item with us for inspection.
Once the assessment has been completed, we will contact the customer with the outcome and next steps.

7. Statutory Consumer Rights

This warranty operates in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Your legal rights regarding faulty or misdescribed goods are not affected by this warranty.

8. Gore-Tex “Guaranteed To Keep You Dry” Products

Certain Bosideng products featuring Gore-Tex “Guaranteed To Keep You Dry” technology are also covered by a separate warranty provided by Gore-Tex.

This warranty ensures the waterproof performance of the Gore-Tex material under normal use.

For more information about the Gore-Tex warranty, please visit the Gore-Tex official website.

9. Customer Service

If you have any questions or wish to make a warranty claim, please contact us:

Email: warranty@bosidengfashion.com

Phone: 0207 629 6956

Visit Us:
Bosideng London Flagship Store
28 South Molton Street
London
W1K 5RF

Our team will be happy to assist you.