Bosideng Shipping Policy – Free UK & International Shipping Details

SHIPPING POLICY

UNITED KINGDOM

Express Shipping is FREE on orders £20 and over.
Orders under £20: £4.95 (1–3 working days).

Note: Deliveries to non-mainland UK addresses may take up to 3 working days.

INTERNATIONAL SHIPPING

We ship to selected international destinations with transparent pricing and fast delivery options.

All international orders under 5kg qualify for FREE shipping when the minimum spend threshold for each destination is met (see table below).

For orders below the threshold, the applicable shipping fee will be shown at checkout.

For orders over 5kg, a shipping surcharge may apply and will be calculated at checkout.

Destination	Free shipping (orders under 5kg)	Shipping fee below threshold	Estimated delivery
Europe (excluding Italy and Nordic Countries)	Orders £250 and over	£30	2–5 working days
Nordic Countries（Denmark, Finland, Sweden, Norway, Switzerland & Iceland）	Orders £350 and over	£40	2–5 working days
USA & Canada	Orders £350 and over	£50	2–5 working days
Middle East	Orders £350 and over	£60	5–7 working days
Singapore	Orders £250 and over	£40	3–5 working days
Australia	Orders £300 and over	£45	5–7 working days

Saudi Arabia: Local regulations require a National Address (short address code) for all deliveries. Please provide your National Address / short address code at checkout to avoid delivery delays, failed delivery, or address-correction charges.

Destinations Currently Unavailable

Italy — we are unable to ship to Italy due to changes in local regulations

DUTIES AND TAXES

Europe and Nordic Countries:

For European and Nordic orders, import duties and taxes are not included at checkout.

These charges may be applied by your local customs authority upon delivery and are the responsibility of the customer.

Where available, we may display estimated duties and taxes at checkout for reference only. However, final charges are determined by local customs and may vary.

We recommend checking with your local customs office if you are unsure about applicable import charges before placing your order.

USA, Canada, Singapore , Australia& United Arab Emirates:

For these destinations, all applicable duties and taxes are calculated and charged at checkout. Once paid, these duties and taxes are non-refundable. Your order will be delivered with no additional import charges on arrival.

Important Information for U.S. Customers

From 29 August 2025, the U.S. de minimis exemption has been suspended. All commercial imports, including low-value shipments, are now subject to duties and taxes. For full details, please see the DHL guidance on current U.S. tariffs.

CUSTOMS, DELIVERY & INSPECTIONS

International shipments may be subject to customs inspection, which can occasionally affect delivery times.

Any customs-related delays are outside of our control but we work closely with our logistics partners to ensure smooth delivery wherever possible.

REFUSED SHIPMENTS & CUSTOMS NON-PAYMENT

If a shipment cannot be delivered due to unpaid customs duties or taxes, or if it is refused by the recipient, it may be returned to us by the carrier.

Where a shipment is returned to us for these reasons, the customer may be responsible for any reasonable costs incurred by us as a result of the return, including return shipping, customs handling fees and carrier charges, to the extent permitted by applicable consumer protection laws.

Where permitted by law, these costs may be deducted from any refund due to the customer. If the applicable return costs exceed the amount otherwise refundable, the customer may remain responsible for the outstanding balance.

This does not affect any statutory rights the customer may have under applicable consumer protection laws. Where a customer expressly exercises a statutory right of withdrawal, the order will be handled in accordance with the applicable statutory withdrawal and refund requirements.

We always recommend checking potential import duties and taxes before placing an order to ensure smooth delivery.

ORDER PROCESSING & DISPATCH

Orders placed after 12pm (Monday–Friday) will be shipped the next working day.
Orders placed after 12pm on Friday will ship the following Monday.
Orders placed over weekends or public holidays will be processed on the next working day.
During peak periods, dispatch times may be slightly extended.
We do not deliver to PO Box addresses for security reasons.

TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery in real time.

RETURNS & STATUTORY WITHDRAWAL RIGHTS

Customers within the UK and EU may have statutory withdrawal rights in accordance with applicable consumer protection laws.

Where a customer exercises a statutory right of withdrawal, the applicable statutory refund requirements will apply, including any rules regarding the refund of original delivery charges and the customer's responsibility for the direct cost of returning the goods.

For orders returned under our voluntary 28-day goodwill policy, original outbound shipping fees are non-refundable and return shipping costs are the customer's responsibility, unless you purchased Checkout+ or the item received is faulty, damaged or incorrect.

Full details on how to return, exchange, or cancel an order — including timeframes and refund conditions — are outlined in our Return & Refund Policy.

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POLICY UPDATE LOG

December 2024 — Shipping to Italy ceased due to changes in local regulations.
August 2025 — U.S. de minimis exemption suspended; duties and taxes now apply to all U.S. imports.
December 2025 — Shipping to Asia and Oceania suspended.
June 2026 — Duties and taxes for Europe are no longer collected at checkout and are now payable by the customer on delivery.
September 2026 — Clarified the policy for shipments returned due to unpaid customs duties, taxes or refusal of delivery, including customer responsibility for reasonable return-related costs and any outstanding balance where permitted by applicable consumer protection laws.
October 2026 — Updated European shipping rates and free shipping thresholds for Nordic and non-Nordic Europe.

Last updated: 07 October 2026