Yes! We are happy to process an exchange for a new item or get the same item in a different size or color.

To request an exchange, please visit our Returns Portal.

To return your order please visit our returns portal here within 28 days of receiving your order for a full refund.

For more information, please visit our Returns page.

Return labels will be provided through our Returns Portal. Returns made using a different shipping method may not be accepted. Please note that the return shipping fee will be deducted from your refund once the return is processed.

For more information, please visit our Returns page.

Yes. Customers are responsible for return shipping costs, unless the return is due to a mistake on our side (such as receiving the wrong item, a defective product, or a quality issue). In those cases, we will cover the return shipping fee.

For Checkout+:

If you opted into Checkout+ a return label will be provided to you for free after submitting a return through our Returns Portal.

Without Checkout+:

If you opted out of Checkout+ you will be prompted to purchase a return label through our Returns Portal.

For more information, please visit our Returns page.

Refunds are processed once your return is received and inspected.

Processing may take 3–5 working days, and your bank may require additional time.

If you have not received confirmation after 7 working days, please contact customer service with your proof of return and a list of the items returned.

Yes, unless otherwise stated.

Yes, our previous collections featured real fur trims that complied with strict industry and ethical standards. These trims were carefully selected for their warmth retention and wind-blocking performance in extreme winter conditions.

However, starting from the Winter 2025 collection, we no longer produce or sell jackets with fur trims.

If you have any questions regarding our updated materials or product specifications, feel free to reach out to us anytime.

All our down jackets are filled with 90% premium duck or goose down and 10% feathers, ensuring optimal warmth, loft, and long-lasting comfort.

Yes. All down used in our products comes from suppliers that meet strict quality and ethical sourcing standards, ensuring animal welfare and traceability throughout the supply chain.

“Showerproof” means the jacket is water-repellent and can protect against light rain or short showers. The fabric effectively repels water; however, the seams are not fully waterproof, so the jacket may not withstand heavy or prolonged rainfall.

Fill power measures the loft and insulating ability of down. A higher fill power means the down can trap more air, providing better warmth with less weight.

A small amount of feather shedding is completely normal and is due to the natural characteristics of down.

However, our jackets are engineered with high-density fabrics and advanced construction techniques to minimise down migration and leakage as much as possible.

This does not affect the warmth, performance, or durability of the jacket.

We recommend:

• Machine wash cold on a gentle cycle
  
• Use a down-specific detergent
  
• Tumble dry low with clean tennis balls to restore loft
  
• Avoid dry-cleaning or fabric softeners, as they may damage the down.

For more details, please see our Care guide.soon, so please sign up to our newsletter here to be the first to hear about future expansion.

The down may have clumped together due to moisture. Continue drying and gently breaking up clumps by hand — they will redistribute as the jacket fully dries.

This is normal. The down clusters need time to fully dry and regain their loft. Here’s what you can do:

• Air-dry or tumble dry on low heat until the jacket is completely dry.
  (Depending on the thickness, this can take 1–2 days.)
  
• Gently pat or shake the jacket as it dries to help loosen the down and restore its fluffiness.
  
• If using a dryer, add clean tennis balls or dryer balls to help break up clumps and speed up loft recovery.
  

Once fully dry, the down will return to its natural fluffy state and warmth performance. If you need further assistance, feel free to contact us anytime.

Store it hanging in a cool, dry place.

Avoid vacuum bags or long-term compression to keep the down fluffy.

Dry-cleaning is not recommended as chemicals may damage the down.

Machine wash on a gentle cycle is advised.

For more details, please see our Care guide or check the care label inside the jacket.

At Bosideng, we offer a 2-year warranty on all products purchased from our authorised UK channels, covering defects in material or workmanship under normal use. Our warranty includes:

• 30 days from purchase: Repair, replacement, or full refund for faulty items.
• After 30 days but within 12 months: Repair or replacement; if neither is possible, we offer a partial refund or full-value voucher.
• After 12 months but within 24 months: Repair only; if the item cannot be repaired, we offer an exchange at 50% of the original price.

Please note, the warranty does not cover damage caused by misuse, accidents, improper care, or wear and tear.

To make a claim, you can contact our customer service team or visit our London Flagship Store for assistance.

For detailed information and claim instructions, please refer to our Warranty page.

We have only two official websites:

1. Official Chinese Domestic Website: This is our brand’s main site, focused on providing information. It is non-transactional.
2. Official International Website: This is our only official website for purchasing Bosideng products internationally.

While our products may also be available through authorised retailers and other platforms, these two are the only official websites directly operated by Bosideng.

Yes, our flagship store in Mayfair, London is our only location outside of China. For more information visit our stores page. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details here.

Yes, if the product is cheaper in our flagship store, please Contact Us and we will match the price for you!

Yes! All you need to do is select 'pick-up in-store' at the checkout and we will let you know when your order is ready to collect

Yes! You can drop off your order in-store and our team members will be happy to advise further.

Online discount codes are generally limited to online purchases unless stated otherwise.