Bosideng is a heritage brand originating in China, founded in 1975. With decades of expertise in cold-weather apparel, we’ve grown into a globally trusted name for premium down jackets and outerwear.

Once your order has been shipped you will receive an email notification which will include a tracking number.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address.

However, if you contact the customer service team as soon as possible after making your purchase, it is possible to make edits before your order is processed.

Please contact us as soon as possible.

If your order has not been dispatched, we may still be able to update your address. Once the parcel is shipped, address changes may not be guaranteed.

Due to our inventory being stored in different warehouses or for technical reasons, your order may be shipped separately. This helps us ensure faster delivery. Rest assured, all your items will arrive as quickly as possible!

Yes, you can place an order over the phone or our chatbot!

To proceed, please provide us with clear details about the products you would like to order. Once your order details are confirmed, you will receive a direct payment link sent to your email. You can finalize the payment with just one click, using the safest and most secure payment method!

1. Credit Card Issues: Your order may have been cancelled due to problems with your credit card. We recommend contacting your bank for more information. If you need further assistance, feel free to reach out to our Customer Service team.

2. Item Out of Stock: If the item you ordered is out of stock, our Customer Service team will contact you via email with potential replacement options. If no alternatives are available, you will receive an order cancellation email.

Your confirmation email may have been filtered into your spam or promotions folder.

If you cannot find it, please double-check the email address you entered at checkout or contact us and we’ll be happy to resend it.

Delays can happen due to courier or weather conditions.

Please allow an additional 1–2 working days, and contact us if the parcel has still not moved—we’ll help follow up with the courier.

You can pay using Visa, Mastercard, American Express, Apple Pay, Discover, Cartes Bancaires, China Union Pay or Apply pay, Google Pay, PayPal and if you are in the UK or US, Klarna.

This is because all duties and local taxes for international orders are calculated and charged at checkout.

Once paid, you will not be charged any additional fees upon delivery. This helps ensure a smoother delivery process without any unexpected charges when your order arrives.

We deliver to a wide range of countries including the United Kingdom, Europe (excluding Italy), the United States, Canada, New Zealand, Australia, the United Arab Emirates, as well as several countries in Asia such as Japan, Malaysia, Singapore, Indonesia, Saudi Arabia, Hong Kong (SAR), Taiwan, Thailand, and Russia.See our Delivery page for more information.

Enjoy free delivery on orders over £20 within the UK, and on orders over £250 / £350 for other countries.

We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.

United Kingdom: 1-3 working days

International Shipping:

Europe, USA, and Canada: 2-5 working days

New Zealand, Australia, United Arab Emirates, and others: 5-7 working days (including Japan, Malaysia, Singapore, Indonesia, Saudi Arabia, Hong Kong (SAR), Taiwan, Thailand, and Russia)

If you are ordering from outside the UK, the price displayed at checkout will include any applicable duties and taxes.

These charges will be calculated and collected at checkout through DHL's duty calculation system. Once paid, no additional fees will be required upon delivery.

Please note that we are unable to adjust on the amount charged. For more information, we recommend contacting your local customs office or tax authority before placing your order.

All orders placed on our website are shipped from our store in London or warehouse in Essex, UK.

Address changes are possible only before dispatch.

Once the parcel has been shipped, we may be unable to amend the address.

Unfortunately, we’re unable to guarantee a specific delivery date as all orders follow the courier’s standard delivery schedule.

However, if you will be unavailable during the estimated delivery window, we can hold your order at our warehouse and ship it once you confirm you are ready to receive it. Please contact us before dispatch to arrange this.

Yes. Our courier requires a signature upon delivery, so please ensure someone is available at your address to receive the parcel.

If you are not available, you may also contact the courier directly to change your delivery options.

Once your order has been dispatched, you will receive an email from the courier with tracking details and links to manage your delivery preferences—such as redirecting to a collection point, rescheduling, or selecting an alternative safe option (where available).

Yes! We are happy to process an exchange for the same style in a different size or color, subject to availability.

Unfortunately, if you wish to exchange for a different style, you will need to return the item and place a new order.

To request an exchange, please visit our Returns Portal.

To return your order please visit our returns portal here within 28 days of receiving your order for a full refund.

For more information, please visit our Returns page.

For international returns, we only accept returns using the provided return label. Returns made using a different shipping method will not be accepted. Please note that the return shipping fee will be deducted from your refund once the return is processed.

For UK returns, you may use a shipping method of your choice at your own expense, unless otherwise stated.

For more information, please visit our Returns page.

Yes. Customers are responsible for return shipping costs, unless the return is due to a mistake on our side (such as receiving the wrong item, a defective product, or a quality issue). In those cases, we will cover the return shipping fee.

For UK orders:

You may return the item using your own courier, or you can request a pre-paid return label from us.

If you use our label, a £7 fee will be deducted from your refund.

For international orders:

We will provide a pre-paid return label, and the cost will be deducted from your refund.

Return label fees vary by country—please contact us to confirm the exact amount.

For more information, please visit our Returns page.

Refunds are processed once your return is received and inspected.

Processing may take 3–5 working days, and your bank may require additional time.

If you have not received confirmation after 7 working days, please contact customer service with your proof of return and a list of the items returned.

Yes, unless otherwise stated.

Yes, our previous collections featured real fur trims that complied with strict industry and ethical standards. These trims were carefully selected for their warmth retention and wind-blocking performance in extreme winter conditions.

However, starting from the Winter 2025 collection, we no longer produce or sell jackets with fur trims.

If you have any questions regarding our updated materials or product specifications, feel free to reach out to us anytime.

All our down jackets are filled with 90% premium duck or goose down and 10% feathers, ensuring optimal warmth, loft, and long-lasting comfort.

Yes. All down used in our products comes from suppliers that meet strict quality and ethical sourcing standards, ensuring animal welfare and traceability throughout the supply chain.

“Showerproof” means the jacket is water-repellent and can protect against light rain or short showers. The fabric effectively repels water; however, the seams are not fully waterproof, so the jacket may not withstand heavy or prolonged rainfall.

Fill power measures the loft and insulating ability of down. A higher fill power means the down can trap more air, providing better warmth with less weight.

A small amount of feather shedding is completely normal and is due to the natural characteristics of down.

However, our jackets are engineered with high-density fabrics and advanced construction techniques to minimise down migration and leakage as much as possible.

This does not affect the warmth, performance, or durability of the jacket.

We recommend:

• Machine wash cold on a gentle cycle
  
• Use a down-specific detergent
  
• Tumble dry low with clean tennis balls to restore loft
  
• Avoid dry-cleaning or fabric softeners, as they may damage the down.

For more details, please see our Care guide.

The down may have clumped together due to moisture. Continue drying and gently breaking up clumps by hand — they will redistribute as the jacket fully dries.

This is normal. The down clusters need time to fully dry and regain their loft. Here’s what you can do:

• Air-dry or tumble dry on low heat until the jacket is completely dry.
  (Depending on the thickness, this can take 1–2 days.)
  
• Gently pat or shake the jacket as it dries to help loosen the down and restore its fluffiness.
  
• If using a dryer, add clean tennis balls or dryer balls to help break up clumps and speed up loft recovery.
  

Once fully dry, the down will return to its natural fluffy state and warmth performance. If you need further assistance, feel free to contact us anytime.

Store it hanging in a cool, dry place.

Avoid vacuum bags or long-term compression to keep the down fluffy.

Dry-cleaning is not recommended as chemicals may damage the down.

Machine wash on a gentle cycle is advised.

For more details, please see our Care guide or check the care label inside the jacket.

At Bosideng, we offer a 2-year warranty on all products purchased from our authorised UK channels, covering defects in material or workmanship under normal use. Our warranty includes:

• 30 days from purchase: Repair, replacement, or full refund for faulty items.
• After 30 days but within 12 months: Repair or replacement; if neither is possible, we offer a partial refund or full-value voucher.
• After 12 months but within 24 months: Repair only; if the item cannot be repaired, we offer an exchange at 50% of the original price.

Please note, the warranty does not cover damage caused by misuse, accidents, improper care, or wear and tear.

To make a claim, you can contact our customer service team or visit our London Flagship Store for assistance.

For detailed information and claim instructions, please refer to our Warranty page.

We have only two official websites:

1. Official Chinese Domestic Website: This is our brand’s main site, focused on providing information. It is non-transactional.
2. Official International Website: This is our only official website for purchasing Bosideng products internationally.

While our products may also be available through authorised retailers and other platforms, these two are the only official websites directly operated by Bosideng.

Yes, our flagship store in Mayfair, London is our only location outside of China. For more information visit our stores page. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details here.

Yes, if the product is cheaper in our flagship store, please Contact Us and we will match the price for you!

Yes! All you need to do is select 'pick-up in-store' at the checkout and we will let you know when your order is ready to collect

Yes! You can drop off your order in-store and our team members will be happy to advise further.

Online discount codes are generally limited to online purchases unless stated otherwise.